Thomas Lane Red Door Shipping Policy
Thank you for placing your boutique curations order. We are honored to have guests like you!
When you place an order, you will receive a confirmation email to the address provided. Estimated shipping and delivery dates for you are based on the availability of your items. Most standard in-stock items are shipped within 2-3 business days. Some items ship direct from the vendor. Please allow an additional 7-10 days for processing. Our Boutique does not ship on Saturday, Sunday, and Bank Holidays.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Rugs 5' x 8' and over are subject to a handling fee and ship by FedEx only.
Thomas Lane Red Door Returns Policy
We hope you love your boutique curations as much as we do, but just in case, we are happy to issue you a refund or exchange. You may return most new, unopened items in their original packaging within 30 days of delivery for a refund. This excludes shipping costs. After 30 days, but before 90 days, items can only be exchanged. Customized, Sale, and Clearance items are final sale.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). In some cases, it may take up to one full billing cycle to see the credit in your account.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will email you a return label to put on the outside of your original package. Please note, on 5' x 8' or larger rugs, unless defective, you are simply responsible for shipping and handling costs. Please return products to:
Thomas Lane Red Door
4345 New Town Avenue Suite 105
Williamsburg, VA 23188
If you are in Williamsburg, VA - stop by our boutique for returns or exchanges with your receipt.